As an agent and user, what are the billing rules and deposit setup and borrowing process?
1. How to be billed?
The standard billing rules are: the first 5 minutes are free, the part exceeding the free time will be charged according to the number of hours, and the less than 1 hour will be calculated as 1 hour. There are differences in the price of different cabinets or different membership levels. The billing rules shall prevail.
2. Deposit rules?
Wechat deposit and Wechat deposit-free rental: Sesame credit score greater than 550 and Wechat payment score greater than 550 can be rented with credit score free of deposit. If the credit score is less than 550, a deposit of 99 yuan is required for the first use, and if the subsequent balance is less than 99 yuan, you need to recharge the account balance at least 99 yuan. Deposit withdrawal: When there is an unreturned power bank, the withdrawal operation cannot be performed. After returning the power bank, you can withdraw cash at any time, and it will be returned to the recharge account in about 0-2 working days.
3. Can't find the deposit after logging in to the APP?
If you have previously recharged the deposit when using STW on Alipay, and you have not bound your mobile phone number, log in to the APP with the corresponding Alipay account, and you can find the recharged deposit in "Personal Center - My Wallet".
4. What mobile phone types does STW support?
STW supports all Android phones, and Apple 5/6 and above models. STW power bank provides three kinds of power bank data cables, including Apple Lightning and Android Micro-usb and Huawei Type-c charging cables. Compatible with 99% of smartphones currently on the market.
5. Why did the charging cabinet not send out the charging treasure after recharging?
Due to the wear and tear of the charging cabinet and the charging treasure during use, it is possible that the charging treasure is not sent out of the charging cabinet normally. If the power bank is not sent, there will be no charge, please rest assured. Please re-borrow the power bank.
6. What should I do if the loaned power bank is broken?
If the charging cable of your loaned power bank is damaged or cannot be charged, please return it to the charging cabinet and scan the code to rent it again.
7. When returning the power bank, why was it spit out when it was inserted into the card slot?
Please refer to the prompt picture on the life account to check whether the charging treasure is inserted in the correct direction. If the orientation is correct, wipe the 4 contacts on one end of the power bank and try again. It really cannot be returned, please contact our customer service.
8. Can I ask a friend to help return the power bank?
STW already supports charging treasure service. After you use the power bank, you can also lend it to your friends. As long as your friends pay attention to our Alipay life account, they can return the power bank for you after use. After the return is successful, we will send a return success message to you in the life account.
9. Can I borrow multiple power banks?
Temporarily does not support one person borrowing multiple power banks at the same time.
10. What should I do if the page fails to open?
If the page fails to open, or keeps loading, please check whether you have set up a proxy (VPN) in your phone. If yes, you can temporarily cancel the proxy and try again.
In the simple aspect of deposit-free mobile charging station, in the coming 5G era, the market of mobile charging station will become more and more popular, and STW will lead the blue ocean market of mobile charging station.